Since SolarWinds took over the software the software has lost all development. No support, no updates, no fixes, just a phone call every month on buying stupid add-ons or lets renew 2 years early and save 10%. This goes for our other SolarWinds software too.
We are differently looking at other software and will make the change as soon as possible. Licensing model for this software is the worst. There are so many other vendors with much better software that cost a lot less. There are no benefits to this software anymore. Survey does not work, IE or FireFox you cannot click on the stars, kinda speaks to the software. You have to take a few extra steps to force the lower resolution perspective, which, although isn't all that often we run into it, it is annoying that we have to disconnect from the session to apply those changes and then log back in. It does seem to have issues with screen resolution on newer monitors/monitors that high higher resolution such as 2k. Love that it allows me to see from the customers perspective while still having access to the admin token if needed for elevated action. I use this program daily, and would not be able to get done what I need to do without it. Am able to get a session started with in a few seconds of opening the application. The chat feature while you are doing a session is also fantastic especially if phone calls are not an option. It lets me get my daily job done, let's me fix issues my users are having without having to go all over campus to track down each user, which means I can get more done in a day. Over all, my experience with DameWare has been great.
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